Shipping & Returns Policy

Order Processing

All orders require between 1 to 3 business days for processing. Once your order has been dispatched, you will receive an email with tracking information, usually within one business day. Pre-orders will be shipped on or after the date specified at the time of purchase. All watches and straps are shipped from Sydney, Australia.

Shipping

Domestic (Australia)

Orders within Australia are shipped using Australia Post Express. The price of your order includes all relevant taxes and customs fees, and no additional charges will apply upon delivery.

International

International orders are shipped using DHL Express.

International orders of $150 AUD or more qualify for free DHL Express shipping with duties and taxes included (DDP). For these orders, duties and taxes are calculated and included at checkout. You pay once, and Parea Watches will handle the applicable duties, taxes and import costs. No additional DHL charges should be payable upon delivery.

International orders under $150 AUD are eligible for standard international shipping. Duties and taxes are calculated and shown at checkout where applicable. These orders may be shipped on a DDU (Delivered Duty Unpaid) basis, meaning any applicable duties, taxes or import charges may be payable by the customer upon delivery.

US, EU member states & UK prices include shipping, taxes and duties for eligible orders of $150 AUD or more. This was introduced on the 14th of February, 2026.

DHL generally delivers to most global locations, although in certain regions they may pass the delivery to a local partner, which may cause additional delays.

Customs and Duties

For international orders of $150 AUD or more shipped using DHL Express with DDP, applicable customs fees, import duties, taxes and VAT are covered by us and included in the purchase price.

For orders under $150 AUD shipped on a DDU basis, the customer may be responsible for any applicable customs fees, import duties, taxes, VAT or other charges imposed by the destination country.

These charges are determined by your local customs authorities and vary from country to country. Orders cannot be cancelled or refunded on the basis of unexpected import costs.

Returns, Refunds and Exchanges

Returns for a change of mind are not accepted or qualify for a return.

If your order arrives damaged, you must contact us within fourteen days of delivery by emailing peter@pareawatches.com with your order number and photographs of the damage. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Returns for warranty issues will be covered by us. If we are to provide a replacement piece, the original defective watch must be shipped out and in our possession before we can ship out your replacement watch.

Where an order is returned to us as undelivered, we will attempt to contact you at least three times using your nominated contact details. If we do not receive a response within three months, the order will be considered abandoned and returned to our inventory. Refunds will not be possible once the goods have been returned to stock. If a change of mind refund is issued, it will be reduced by any return shipping costs and any taxes charged during the return process.

If a rare exception for a change of mind is honoured, the return is borne on the customer and the refund is the payment made minus any shipping/tariffs/costs incurred.